HOW TO ORDER
We have an extensive inventory and many unique one of a kind items. It is too challenging to keep up with the changes on a website shopping cart. If you are looking for a particular item just call us and we can send pictures.
Order by phone: (530) 918-9533
If you prefer to order by phone, our office hours are generally between 10:00 am-6:00 pm (Pacific Standard Time) Monday through Saturday and 12:00 – 5:00 on Sunday. Our voicemail can easily take your phone orders in the event we are not available to take your call.
With any order method, please include your daytime phone number so that we can contact you should there be a question about your order. We do not share this information with anyone.
We accept payment through all major credit cards (Visa, Mastercard, American Express, Discover), bank credit/debit card or check.
We invite international orders. We ship by Global Priority Mail which generally takes only 4-10 days. We try to keep shipping costs as low as possible. Please e-mail for quote on shipping cost.
WHEN TO EXPECT YOUR ORDER
We pride ourselves on getting your orders shipped to you as quickly as possible. We try to get orders out by the next business day or within a few days. Shipment time on large orders or custom orders will vary.
If your purchase is for a gift, we will be happy to include a Soul Connections gift card with your message at no charge.
We make certain our merchandise is sent in good condition and with adequate packing. Should damage occur in shipping, please contact us immediately for information on returns and replacement. Thank you.
RETURNS & EXCHANGES
If you wish to return your purchase for any reason, you can do so within 10 days. Please package the return in a sturdy box rather than an envelope to avoid any shipping damages. Indicate whether you would like an exchange, refund or credit toward a future purchase, and your reason for returning your purchase. We value your comments. Include your invoice number, name, address and daytime phone number and/or email address. If we made an error on your order, we will gladly refund your shipping costs. Please return to address above.
Your customer information is used only to insure that your order is processed to your satisfaction. We never share, sell, or give out any customer information.
QUESTIONS AND HELP
E-mail questions and comments to: firstname.lastname@example.org